HDU Healthcare Pvt. Ltd.

HDU HEALTHCARE

Patient Support Program

Patient Support Program

The prevalence of Non Communicable Diseases is on the rise & this not only calls for strong patient adherence but also for patient awareness , patient access , drug delivery & administration amongst many things which start from the day the doctor generates the prescription or advises a regimen. Moreover, to manage these Non Communicable Diseases , the healthcare companies are coming up with newer therapies , Monoclonal Antibodies , Gene therapies , Digital therapeutics & there is a constant evolution in the field of drug delivery as well.

Patient Adherence

Medication Adherence can have a more direct impact on patient outcomes than the specific treatment itself; it is estimated that adherence to chronic medications is about 50%, as against the minimum requirement of 80% for optimal therapeutic efficacy.

Adherence rates can go down as time passes after the initial prescription is written, or as barriers emerge or multiply.
According to WHO , medication adherence can have a more direct impact on the patient outcomes compared to the medication itself.

Why Patients Don’t Adhere to Given Therapy ?

  • The potential reasons could be :
  • Cost of therapy
  • Fear of potential side effects
  • Lack of knowledge
  • Too many medications at one given time
  • Absence of Symptoms

Adherence can benefit in 3 ways :

  • Improve Quality of life
  • Overall Health Outcomes
  • Overall Health Costs

Patient Adherence can be effectively done through :

  • Patient Counseling
  • Patient Education
  • Patient Assistance Programs
  • Mobile Messaging
  • Outbound communication
  • Reducing Adverse Events

360 o Patient Support Services

Patient Assistance Program

At HDU Healthcare , “Every Life is Precious” is our motto & as we specialize in the world of ICU Health at Home , we understand the value of “every second” & hence strive for ensuring on time quality delivery of desired patient support for patient care , be it acute or chronic disease management.

Through a well coordinated Patient Assistance Program we will not only facilitate affordable cost of therapy but also an efficient on time delivery to the patients / their near & dear ones.

Patient Access Program

At HDU Healthcare , “Every Life is Precious” is our motto & as we specialize in the world of ICU Health at Home , we understand the value of “every second” & hence strive for ensuring on time quality delivery of desired patient support for patient care , be it acute or chronic disease management.

Through a well coordinated Patient Access Program we will not only facilitate affordable cost of therapy but also an efficient on time delivery to the patients / their near & dear ones.

Disease Management Program

Disease Management Programs are structured treatment plans which are designed to:

  1. Help people better manage their chronic disease and to maintain and improve quality of life.
  2. Improve the health of patients with chronic conditions and reduce associated costs from avoidable complications.

Disease management empowers individuals to manage their disease and prevent complications.

Patient Awareness/ Education

The Patient Awareness Programs support enhanced healthcare outcomes & healthcare delivery.
Our team of healthcare communicators backed by Inbound / Outbound communication systems will help provide due patient awareness / education which will help translate into better patient adherence leading to desired patient outcomes.

Adequately trained communication team backed by knowledge / training provided by the client company, will not only disseminate the information to the patient / care provider but also provide desired reminders as per schedules recommended by the client.

We will provide easy to understand education to patients across a variety of platforms , including phone, e-mail, SMS with the intent of ensuring patient’s adherence for the said medicine.

Health coach

One of the critical aspects of a Patient Support Program is to not only deliver a medicine / device but is also to provide emotional & empathetic listening to a patient to ensure adherence to the therapy & gets the desired clinical outcomes.

The Health Coach will be of 2 types

  1. Counselors: To counsel the patients regarding the therapy & how it can benefit them.
  2. Dietitians: To provide the nutrition guidance during the ongoing medication.

Nursing Services

Trained Nursing staff to attend to Nursing at home.

  • Male / Female nurses.
  • Care for patients who are medically unstable.
  • Continuous monitoring of patients & taking due interventions.
  • Implementing the patient care plan as advised by the HCP.
  • Provide comprehensive bedside care to the patients
  • Able to attach instruments , monitor the vitals , provide updates & take requisite actions.

Pathology Services

  • HDU Healthcare have tie-up with all Major Labs like Dr. Lal Path Labs, Suburban Labs, Metropolis Labs, Dr. Dang Labs, Apollo Lab, Max Lab, Manipal Lab etc.
  • All Pathology Samples will be collected From Home with Advance Booking.
  • Digital Lab Report will be available within 24 Hrs.
  • PAN-India Services are Available

Setting up an ICU at Home

  • Free Assessment at Patient Location/ Hospital by Medical Team.
  • Transparent Care Plan with all details, guided by Critical Care Doctor.
  • Testing of Ventilator/ Bi-PAP at the Hospital.
  • Setting up all Medical Equipment at Home before Migration.
  • Stabilization of Patient at Home and Home Visit of Critical Care Doctor.

Call Center - 24X7

  • Trained Nursing staff to attend the call 24X7.
  • Intelligent IVR with Regional Language .
  • Proactive outbound/ inbound engagement.
  • Reports & Analytics.
  • AI/ API Integration with CRM.
  • Enhanced Productivity.

Specialty Pharmacy

Specialty Pharmacy Program is designed to deliver certain high end medicines which need proper care, be it MABs , lenses or vaccines. These would be delivered at the point of care when required, with proper handling.

The routine medicines are usually handled by the neighborhood pharmacy or e-pharmacy but sometimes there is a need for specialty medicines which can be best handled by a specialty pharmacy. These may not only call for proper handling but also properly trained staff to administer the same.

  1. Adequate temperature facility of 2-8℃.
  2. Industry compliance with due license.
  3. Inbound / outbound Communication to ensure On time delivery at the Point of Care.
  4. Last mile delivery , with proof of delivery.
    • Due messaging for timely updates.
  5. Proper Patient Guidance regarding usage

CRM/ Data Management

  • Enhance your Organization’s Patient Relationship
  • Improve the Patient’s Clinical Outcome
  • Organization Get Desired Customer Lifetime Value
  • Ensure Submission of Reports to the Organization as per Defined Time-Frames.
  • Built-In HIPAA Compliance.

Social Media Customer Support

  • Same Time Response on Social Media Queries/ Questions/ Feedback/ Escalations.
  • Dedicated 24×7 Support System.
  • Customer Support and Engaging Social Interaction, providing Brand Building and Wide-scale Contact through Multiple Channels.
  • Extremely convenient for customers as it allows for quick contact with the customer service department

Doctor Consultation

  • In-House Critical Care Doctor – 24×7 available for Patient Support.
  • Doctor Consultation can be done via Home Visit, Online Consultation, Video Consultation & WhatsApp Consultation
  • Second Opinion of Super Specialty Doctor Panel like: Neuro, Cardio, Onco, etc is also available.
  • Doctor support will Enhance the Trust/ Real-Time Response, in Emergency. 

The HDU Healthcare Edge

HDU Healthcare has a rich experience of managing ICU Setup at home backed by a critical care doctor, ICU trained nurses, and medical equipment. We have till date served over 20,000+ patients , backed by 1280 trained nurses , 50+ Doctors with strong geographical footprint through 8 Regional offices to provide Pan India Support.

Our Progress

1 +
Patients Serviced
1 +
Covid Patients Managed at Home
1 +
Vaccination
1 +
Critical care Doctor

Channel Partner For:

Home Healthcare Partner For:

Patient Support Team

Contact For Patient Support Program

Prashant Danekar
Director- Patient Support Program

✉ - prashant.danekar@hduhealthcare.com
☎ - 9560002355

Enquire Here






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