HDU HEALTHCARE
Patient Support Program
Patient Support Program
The prevalence of Non Communicable Diseases is on the rise & this not only calls for strong patient adherence but also for patient awareness , patient access , drug delivery & administration amongst many things which start from the day the doctor generates the prescription or advises a regimen. Moreover, to manage these Non Communicable Diseases , the healthcare companies are coming up with newer therapies , Monoclonal Antibodies , Gene therapies , Digital therapeutics & there is a constant evolution in the field of drug delivery as well.
Patient Adherence
Medication Adherence can have a more direct impact on patient outcomes than the specific treatment itself; it is estimated that adherence to chronic medications is about 50%, as against the minimum requirement of 80% for optimal therapeutic efficacy.
Adherence rates can go down as time passes after the initial prescription is written, or as barriers emerge or multiply.
According to WHO , medication adherence can have a more direct impact on the patient outcomes compared to the medication itself.
Why Patients Don’t Adhere to Given Therapy ?
- The potential reasons could be :
- Cost of therapy
- Fear of potential side effects
- Lack of knowledge
- Too many medications at one given time
- Absence of Symptoms
Adherence can benefit in 3 ways :
- Improve Quality of life
- Overall Health Outcomes
- Overall Health Costs
Patient Adherence can be effectively done through :
- Patient Counseling
- Patient Education
- Patient Assistance Programs
- Mobile Messaging
- Outbound communication
- Reducing Adverse Events
360 o Patient Support Services
Patient Assistance Program
At HDU Healthcare , “Every Life is Precious” is our motto & as we specialize in the world of ICU Health at Home , we understand the value of “every second” & hence strive for ensuring on time quality delivery of desired patient support for patient care , be it acute or chronic disease management.
Through a well coordinated Patient Assistance Program we will not only facilitate affordable cost of therapy but also an efficient on time delivery to the patients / their near & dear ones.
Patient Access Program
At HDU Healthcare , “Every Life is Precious” is our motto & as we specialize in the world of ICU Health at Home , we understand the value of “every second” & hence strive for ensuring on time quality delivery of desired patient support for patient care , be it acute or chronic disease management.
Through a well coordinated Patient Access Program we will not only facilitate affordable cost of therapy but also an efficient on time delivery to the patients / their near & dear ones.
Disease Management Program
Disease Management Programs are structured treatment plans which are designed to:
- Help people better manage their chronic disease and to maintain and improve quality of life.
- Improve the health of patients with chronic conditions and reduce associated costs from avoidable complications.
Disease management empowers individuals to manage their disease and prevent complications.
Patient Awareness/ Education
The Patient Awareness Programs support enhanced healthcare outcomes & healthcare delivery.
Our team of healthcare communicators backed by Inbound / Outbound communication systems will help provide due patient awareness / education which will help translate into better patient adherence leading to desired patient outcomes.
Adequately trained communication team backed by knowledge / training provided by the client company, will not only disseminate the information to the patient / care provider but also provide desired reminders as per schedules recommended by the client.
We will provide easy to understand education to patients across a variety of platforms , including phone, e-mail, SMS with the intent of ensuring patient’s adherence for the said medicine.
Health coach
One of the critical aspects of a Patient Support Program is to not only deliver a medicine / device but is also to provide emotional & empathetic listening to a patient to ensure adherence to the therapy & gets the desired clinical outcomes.
The Health Coach will be of 2 types
- Counselors: To counsel the patients regarding the therapy & how it can benefit them.
- Dietitians: To provide the nutrition guidance during the ongoing medication.
Nursing Services
Trained Nursing staff to attend to Nursing at home.
- Male / Female nurses.
- Care for patients who are medically unstable.
- Continuous monitoring of patients & taking due interventions.
- Implementing the patient care plan as advised by the HCP.
- Provide comprehensive bedside care to the patients
- Able to attach instruments , monitor the vitals , provide updates & take requisite actions.
Pathology Services
- HDU Healthcare have tie-up with all Major Labs like Dr. Lal Path Labs, Suburban Labs, Metropolis Labs, Dr. Dang Labs, Apollo Lab, Max Lab, Manipal Lab etc.
- All Pathology Samples will be collected From Home with Advance Booking.
- Digital Lab Report will be available within 24 Hrs.
- PAN-India Services are Available
Setting up an ICU at Home
- Free Assessment at Patient Location/ Hospital by Medical Team.
- Transparent Care Plan with all details, guided by Critical Care Doctor.
- Testing of Ventilator/ Bi-PAP at the Hospital.
- Setting up all Medical Equipment at Home before Migration.
- Stabilization of Patient at Home and Home Visit of Critical Care Doctor.
Call Center - 24X7
- Trained Nursing staff to attend the call 24X7.
- Intelligent IVR with Regional Language .
- Proactive outbound/ inbound engagement.
- Reports & Analytics.
- AI/ API Integration with CRM.
- Enhanced Productivity.
Specialty Pharmacy
Specialty Pharmacy Program is designed to deliver certain high end medicines which need proper care, be it MABs , lenses or vaccines. These would be delivered at the point of care when required, with proper handling.
The routine medicines are usually handled by the neighborhood pharmacy or e-pharmacy but sometimes there is a need for specialty medicines which can be best handled by a specialty pharmacy. These may not only call for proper handling but also properly trained staff to administer the same.
- Adequate temperature facility of 2-8℃.
- Industry compliance with due license.
- Inbound / outbound Communication to ensure On time delivery at the Point of Care.
- Last mile delivery , with proof of delivery.
- Due messaging for timely updates.
- Proper Patient Guidance regarding usage
CRM/ Data Management
- Enhance your Organization’s Patient Relationship
- Improve the Patient’s Clinical Outcome
- Organization Get Desired Customer Lifetime Value
- Ensure Submission of Reports to the Organization as per Defined Time-Frames.
- Built-In HIPAA Compliance.
Social Media Customer Support
- Same Time Response on Social Media Queries/ Questions/ Feedback/ Escalations.
- Dedicated 24×7 Support System.
- Customer Support and Engaging Social Interaction, providing Brand Building and Wide-scale Contact through Multiple Channels.
- Extremely convenient for customers as it allows for quick contact with the customer service department
Doctor Consultation
- In-House Critical Care Doctor – 24×7 available for Patient Support.
- Doctor Consultation can be done via Home Visit, Online Consultation, Video Consultation & WhatsApp Consultation
- Second Opinion of Super Specialty Doctor Panel like: Neuro, Cardio, Onco, etc is also available.
- Doctor support will Enhance the Trust/ Real-Time Response, in Emergency.
The HDU Healthcare Edge
HDU Healthcare has a rich experience of managing ICU Setup at home backed by a critical care doctor, ICU trained nurses, and medical equipment. We have till date served over 20,000+ patients , backed by 1280 trained nurses , 50+ Doctors with strong geographical footprint through 8 Regional offices to provide Pan India Support.
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